Refund Policy
Last Updated: February 18, 2025
At ChronoCare, your satisfaction is paramount. We are dedicated to providing a seamless return experience with no hidden fees, complimentary return shipping, and an extensive 45-day return window from the date of delivery.
Easy Returns Within 45 Days If you are not completely satisfied with your purchase from ChronoCare, you are entitled to return the product within 45 days from the delivery date for a full refund:
- No questions asked.
- No restocking fees.
- No return shipping costs.
Return Process Returning a product is straightforward:
- Contact Us: Email us at support@shopchronocare.com or call us at 800-319-4920 to initiate your return.
- Receive Return Label: We will provide you with a Return Authorization Number (RAN) and a prepaid return shipping label.
- Send It Back: Attach the return label to your package and drop it off at the nearest designated carrier location.
Fast Refund Processing: We process refunds within 3 business days of receiving your return. Refunds are issued to the original payment method used during checkout. Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account.
Quality Assurance for Damaged or Defective Products: In the unlikely event that your product is damaged during shipping or has a manufacturing defect, please contact us within 48 hours of delivery. We are committed to providing a replacement or a full refund based on your preference.
Order Modifications and Cancellations: Modifications or cancellations are possible if your order has not been processed for shipping. If your order has already been shipped, you can still return it after delivery following our return policy.
Dedicated Customer Support Our Customer Service Team is here to assist you with:
- Returns and exchanges
- Order modifications and cancellations
- Refund status updates
Contact Us:
Phone: +1 800-319-4920
Email: support@shopchronocare.com
Business Hours: Monday - Friday | 9:00 AM - 5:00 PM EST